FAQ
Quick help for your ticket purchase.
Find the key answers about buying tickets, payment, delivery, and admission.
How do I receive my tickets?+
After successful payment, your tickets are sent by email. If you use a customer account, you can also find them in your account.
Which payment methods can I use?+
The available payment methods are shown during checkout. Depending on the shop and event, the offered methods may differ.
Do I need a customer account to buy tickets?+
You can complete many purchases without an account. With a customer account, you can find your orders, tickets, and contact details more quickly later.
Can I cancel or rebook tickets?+
Whether cancellation, rebooking, or a refund is possible depends on the terms of the organiser and the event. Please check the checkout details and your order confirmation.
Do I need to print my ticket?+
A digital ticket on your smartphone is usually enough. If the organiser has special admission rules, they are shown in the event description or on your ticket.
Who can I contact about my order?+
Use the contact form or reply to your order confirmation. If possible, include your order number so we can match your request more quickly.